Understanding your Customer

Ahmed’s Story

6 Topics

Ahmed’s challenge

The persona tool

Ahmed: user journey

The user journey tool

Ahmed’s solution

Solving the customer’s problem

6 Topics | 1 Quiz

Solving real problems

Mapping your context

Identifying key actors

Uncovering the problem

Checking your assumptions

Listening to feedback

Assessment: How can you solve real problems?

Try it yourself!

3 Topics | 1 Quiz

Let’s practice!

Join our community and share

Assessment: How well do you know the user journey?

Ahmed’s challenge

Understanding your Customer Ahmed’s Story Ahmed’s challenge

Wennovation Hub | Learning Portal

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